Stardock

Stardock Policy

RETURN POLICY

We require that you utilize our technical support services prior to issuing a refund. Tech support is available at support@stardock.com within 90 days of a stand-alone application's purchase. (Object Desktop subscribers have support during their subscription.) If it is determined that your problems cannot be rectified, technical support will instruct you on how to receive a full refund. Do not contact sales about a full refund without first contacting technical support. Sales will not fully refund your sale without an RMA from technical support. We do not charge for technical support.

We do not give refunds on beta, pre-order, or pre-release versions of software or subscription renewals. Refunds are only available for fully-released programs.

Refund requests on all credit/debit card orders must be received within 90 days of the transaction. No partial or full refunds will be granted after this time.

PayPal orders can only be refunded for 60 days after purchase date.

Please carefully review your in-cart items and order overview before submitting. Refunds will not be provided for accidentally purchasing an item. Customer support is available before purchase to answer any pre-sale questions you may have about an item.

Please note that Stardock programs have fully functional 30-day trial versions available prior to purchasing. Since we do offer trials and customer support to answer questions about the software before and after purchasing, full refunds will not be issued for functional software that does not live up to your expectations. Please use the 30-day trial option prior to your purchase if you are unsure if you want to purchase this product.

Please review the minimum system requirements for our software carefully. If you request a refund and your computer does not meet the minimum system requirements, you will receive a partial refund of 75%.

If you are not willing to work with technical support on any problems you are having, or request a refund even if you are not having problems using the software, we will issue a partial refund of 75%. To receive a partial refund, please email sales@stardock.com.

We try to process refunds within 5 business days of receipt, but refunds may take up to 2 weeks to process. An original signature on all refund request letters is required due to card processing regulations.

Stardock is open Monday through Friday, 8 am to 4 pm Eastern Time. If you experience problems ordering, registering, or using your software and contact us for help, please allow reasonable time for us to respond. Please do not reorder. We will not provide full refunds for duplicate orders under these circumstances. If you do not receive a product key after the first order, there is probably something wrong with your email address, or routing to you; reordering will not fix this, so please do not reorder. Please email if you did not receive your product key, and allow us 1 business day to respond. We make every effort to keep our systems up 24/7, but there are conditions beyond our control that may prevent processing to be fully functional.

If you have made errors entering your personal information on our order form, please send an email to sales@stardock.com. Do not reorder. We will not provide full refunds for duplicate orders under these circumstances.

PRIVACY STATEMENT FOR STARDOCK.COM

Stardock.com has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site: Stardock.com. This policy is also applicable to Stardock's other Web sites, including but not limited to: Stardock.net, WinCustomize.com, JoeUser.com, WindowBlinds.net, DesktopX.net, GalCiv.com, GalCiv2.com,PoliticalMachine.com, and ObjectDesktop.net.

WE DO NOT SHARE YOUR EMAIL ADDRESSES OR PERSONAL INFORMATION WITH ANYONE.

Information Automatically Logged

We use your IP address to help diagnose problems with our server and to administer our Web site. This information is used to generate reports on the overall traffic to the site for bandwith planning and usage statistics.

Stardock Activation

Some Stardock products require activation over the Internet to use their enhanced versions or updated versions. Depending on if your order was directly through Stardock or through a third-party, we may ask for your first name, last name, email address, and the product key for the product you have purchased.

Your IP address and number of activation attempts will also be logged. There are reasonable limits on how often you can activate a given product to help deter piracy, but for most users, this limit will not be reached. If you have difficulties, please contact support@stardock.com.

This information will not be used by third parties, but may be used by Stardock to contact you about updates or other Stardock-related news.

Cookies

Our site uses cookies to keep track of items in your shopping cart. Stardock accounts on the various websites (like WinCustomize.com) also use cookies as part of their validation process.

Advertisers

We use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads are collected by our ad company, and we do not have access to this information.

Some customer data is shared with the advertising companies (i.e. ONLY what they have access to from setting in your cookies). We do not allow advertisers to see any private information including email addresses, home addresses, phone numbers, or any other private information.

Registration Forms

Our site's registration form requires users to give us contact information (like their name and email) and demographic information (like their zip code and age).

Contact information from the registration forms is used to get in touch with the customer when necessary.

Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

Order Forms

Our site uses an order form for customers to request information, products, and services. We collect contact information (like their email address), financial information (like their account or credit card numbers), and demographic information (like their zip code and age).

Contact information from the order forms is used to ship purchases, information about our company. The customer's contact information is also used to get in touch with the visitor when necessary.

Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Financial information that is collected is used to bill the user for products and services.

Demographic and profile data is also collected at our site. We may use this data in the future to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

Surveys

Our online surveys ask visitors for demographic information (like zip code or age). Demographic and profile data is also collected at our site. We use this data in the future to tailor our visitor's experience at our site showing them content that we think they might be interested in, and displaying the content according to their preferences.

External Links

This site contains links to other sites. Stardock.com is not responsible for the privacy practices or the content of such Web sites.

Public Forums

This site makes chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. Credit card information for orders is secured via industry standard 128-bit SSL encryption.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving promotional/marketing information from us via Stardock Magazine.

  1. You can send email to info@stardock.com
  2. You can visit the following URL: http://www.stardock.com/subscriptions.asp

Data Quality/Access

This site gives users the following options for changing and modifying information previously provided:

  1. You can send email to sales@stardock.com

CONTACTING THE WEB SITE

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact: info@stardock.com